Job Description
Advance your retail career as a Customer Service Manager with Walmart Canada in Kamloops, BC. Focus on improving customer satisfaction while overseeing front-end operations every day.
As a Customer Service Manager, you will lead the front-end team, ensuring a customer-focused environment. This role emphasizes managing personnel coverage, addressing customer inquiries, and enforcing compliance with company policies. You'll be instrumental in training new associates on procedures and monitoring transaction accuracy.
Key Responsibilities:
• Ensure safety protocols and work processes are followed
• Address customer and associate inquiries promptly
• Monitor front-end team for adequate coverage
• Provide training on systems and procedures
• Oversee transactions for purchases, returns, and exchanges
Requirements:
• Must be 16 years or older
• Strong customer service and communication skills
• Ability to train and supervise team members
• Knowledge of retai...
As a Customer Service Manager, you will lead the front-end team, ensuring a customer-focused environment. This role emphasizes managing personnel coverage, addressing customer inquiries, and enforcing compliance with company policies. You'll be instrumental in training new associates on procedures and monitoring transaction accuracy.
Key Responsibilities:
• Ensure safety protocols and work processes are followed
• Address customer and associate inquiries promptly
• Monitor front-end team for adequate coverage
• Provide training on systems and procedures
• Oversee transactions for purchases, returns, and exchanges
Requirements:
• Must be 16 years or older
• Strong customer service and communication skills
• Ability to train and supervise team members
• Knowledge of retai...