Customer service Manager

Newrest

montreal, qc, Canada
Full-time
Posted June 01, 2026

Job Description

Job Overview

What if this was the job for you? Join the Newrest team.

WINFLIGHT & TECHNICAL DATA SHEETS

  • Create missing technical data sheets
  • Review and correct existing technical sheets
  • Create new items in the system
  • Print technical manuals for each department before the launch of a new cycle
  • Create and monitor cycle rotation tables by airline
  • Create plating guides and menus documents for each airline and each cycle
  • Create boarding bills and/or ratio tables

QDS (QUALITY DEPARTMENT SYSTEM)

  • Respond to customer complaints and follow up on corrective actions internally
  • Log customer complaints into Newrest internal Quality Management System (QMS)

COSTINGS / PRICING / BILLING

  • Costing: Calculate meal costs and set sales prices for ...