Job Description
Material Customer Service Overview
The main objective of Material Customer Service is to provide customer support to a set list of customer accounts. Has three main focus areas:
- Maintenance and understanding of customer demands
- Managing customer shipments
- Managing communication around areas that impact demand and/or shipments
- Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies
- Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
- Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
- Working with Production, Shipping, Materials and other ...