Over deze functie
As a Customer Service & Order Management Specialist, you are responsible for supporting dealers and customers throughout the entire order process. You ensure a high level of service while coordinating with multiple departments to resolve operational challenges.
Act as the primary point of contact for dealers and customers regarding orders, deliveries and parts availability.Process and monitor customer orders and follow up on backorders.Resolve delivery issues, shortages and order discrepancies in collaboration with logistics, warehouse and planning teams.Coordinate urgent requests and ensure timely communication with customers and stakeholders.Respond to customer inquiries through various communication channels and maintain accurate records.Support continuous improvement initiatives within customer service and order management processes. Over jou
You are c...