Job Description
Position Type: Casual - Occasionnel
Position Summary
Working in a team environment, the Customer Service Representative (CSR) will communicate with key customers by telephone in a knowledgeable and professional manner. The position is in a contact centre environment with high call volumes and requires wearing a headset for prolonged periods. The CSR will need to ensure dedicated focus on each call to enhance customer experience and provide consistent, positive service.
Key Responsibilities
- Serve as the initial contact for a high volume of incoming telephone calls.
- Provide the highest level of customer service in all program areas.
- Assess customer needs and address issues promptly, including appropriate follow‑up to meet quality objectives.
- Quickly resolve challenging situations, aiming for a first‑call resolution.
- Respond to inquiries related to program eligibility and other general inquiries.
- Meet ...