Customer Service Representative

Jim Pattison Lease

Calgary, Alberta, Canada
Permanent - Full time
Posted March 19, 2026
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Job Description

Description

Reporting to the Regional Sales Manager, CSRs are a main point of contact for our customers and internal staff with reference to regional portfolios. CSRs are responsible for executing the company's service commitments and providing support to our Account Executives. This role works closely with all departments and has complete familiarity with all Jim Pattison Lease programs, processes and procedures. The role is currently % based in the Calgary office Monday-Friday.

Position Responsibilities and Accountabilities

Embrace Jim Pattison Lease's mission to help deliver prompt and superior customer service:

  • Field customer calls and handle their requests in a timely and effective manner
  • Process lease documentation in a timely manner
  • Ensure files are accurate, complete and passed on to the appropriate departments when necessary
  • Maintain ongoing proactive communication with customers regarding lease documenta...
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