Job Description
Customer Service Representative – Czech + English
Location: Lisbon, Portugal
Start Date: 30 April 2026
Work Type: On-Site
Schedule
- Initial Schedule: Monday to Sunday 08:00–17:00 or 09:00–18:00 (rotative shifts) 2 rotative days off
- Future Schedule (TBC by client):24/7 operation – Monday to Sunday (rotative shifts)
About the Role
You will represent a leading global e-commerce brand, providing high-quality customer support to Czech- and English-speaking customers. The role requires empathy, strong communication skills, and the ability to perform well during high-volume periods such as promotional seasons.
Key Responsibilities
- Deliver excellent customer service via phone, chat, and email.
- Remain knowledgeable a...