Job Description
Customer Service Representative / Dispatcher
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We’re hiring a Customer Service Representative / Dispatcher to serve as the frontline point of contact for customers while ensuring efficient scheduling and dispatch coordination for service technicians.
This is a fast-paced role that requires strong communication skills, excellent organization, and the ability to manage multiple priorities simultaneously. You will be responsible for handling inbound customer inquiries, scheduling appointments, coordinating technician dispatches, and ensuring customers receive timely updates throughout the service process.
We are looking for someone who thrives in a customer-focused environment, remains calm under pressure, and has prior experience supporting HVAC, plumbing, electrical, or home service businesses.