Job Description
Customer Service Representative Italian Speaker | Lisbon (On-Site)
Location: Lisbon, Portugal
Company: Global BPO Leader (Client: ByteDance project)
Start Date: 20 November 2025
Working Hours:
- Monday to Sunday Rotative Shifts: 08:00 to 17:00 / 09:00 to 18:00
- Two rotative days off per week
- Later phase (TBC by client): 24/7 coverage with rotative shifts
Responsibilities
- Provide high-quality customer service to Italian-speaking markets on behalf of the client.
- Support sellers and partners, ensuring their success across sales and account management interactions.
- Handle inquiries through various channels (inbound/outbound) professionally and empathetically.
- Identify and influence opportunities for increased seller performance and satisfaction.
- ...