Job Description
OverviewBillingual and Trillingual Customer Service Representatives (CSR) to support operations.
This role focuses on delivering high‐quality customer support through a call center environment, handling customer inquiries, and ensuring an excellent customer experience.Key ResponsibilitiesHandle inbound and/or outbound customer interactions via phone and/or digital channelsResolve customer inquiries, issues, and service requests efficientlyProvide accurate information regarding AT&T products and servicesMaintain high customer satisfaction through professional communicationFollow established processes and compliance guidelinesMeet KPIs such as productivity, quality, and customer experience metricsRequirements1 - 3 years of experience in Customer CareEnglish Advanced levelPortuguese Advanced level (for trillingual position only)High school graduateProfessional customer service skills: solution mindset, helpful nature, passion for the customer and customer experienceClear written an...