Customer Service Representative (Korean Speaker)
The Goodyear Tire & Rubber Company
Job Description
The Key Account Representative manages relationships with strategic and key customers across the region, acting as the Single Point of Contact (SPOC) for order-to-delivery execution.
The role ensures high service levels by coordinating with internal teams, managing account-specific requirements, and ensuring compliance with contractual agreements while driving strong customer relationships.
**What You’ll Do**
Relationship & Order Management
+ You handle key account orders and delivery planning with accuracy and timeliness.
+ You ensure adherence to customer-specific procedures and service-level agreements.
Internal Coordination & Forecast Alignment
+ You collaborate with Key Account Managers and Demand Planners to ensure alignment.
+ You monitor orders against forecasts and proactively escalate any deviations.
Issue Resolution & Claim Handling
+ You manage logistics-, billing-, and return-related claims.
+...
The role ensures high service levels by coordinating with internal teams, managing account-specific requirements, and ensuring compliance with contractual agreements while driving strong customer relationships.
**What You’ll Do**
Relationship & Order Management
+ You handle key account orders and delivery planning with accuracy and timeliness.
+ You ensure adherence to customer-specific procedures and service-level agreements.
Internal Coordination & Forecast Alignment
+ You collaborate with Key Account Managers and Demand Planners to ensure alignment.
+ You monitor orders against forecasts and proactively escalate any deviations.
Issue Resolution & Claim Handling
+ You manage logistics-, billing-, and return-related claims.
+...