Job Description
Staffmax is working with our client to hire a dedicated Customer Service Representative for a 6-month contract. This role involves handling customer interactions with professionalism and care while supporting the company’s reputation for exceptional service.
Contract length: 6 Months
Location: Mississauga, ON
Key Responsibilities:
· Provide product and service information to resolve issues
· Process orders, returns, and exchanges accurately
· Record customer interactions and update internal systems
· Collaborate with other departments to resolve escalations
· Identify customer needs and recommend appropriate solutions
Requirements:
· Previous experience in a call center or customer service role
· Strong communication and problem-solving skills
· Ability to remain calm and helpful under pressure
· Comfortable working with CRM and ticketing systems
· Positive attitude and team...