Job Description
As a Customer Service Representative, you will work in a team environment to provide sales support to customers of Westlund. You will provide the highest level of customer service with hard work, integrity, and accuracy towards the goal of 100% customer satisfaction. Support and training will also be provided for you to grow in this role and give you the tools to be successful.
Additional duties will include:
Answer telephone calls, emails and in person questions from customers and identify their needs and keep high customer satisfactionResearch product for customers and provide recommendations on our assortment of productEnter sales orders generated from Profit Centre customers via phone, emails, and textsGrow and retain established customer base and develop new business for the Profit CentreFollow up on backorders with vendors and provide customers accurate delivery datesSend and f...