Customer Service Specialist, Accounts Payable Help Desk, Americas

The P2P Customer Service Specialist, Accounts Payable Help Desk – Americas serves as the primary point of contact for employees and suppliers, delivering high‑quality support across Procure‑to‑Pay inquiries. This role is critical to ensure accurate, timely invoice processing and payment execution, while minimizing disruptions to supplier relationships and business operations.

This role follows an onsite work schedule and is based in Monterrey, Mexico.

Core Responsibilities

• Serve as an employee and supplier advocate by delivering exceptional customer service while resolving P2P‑related inquiries.
• Act as the primary point of contact for internal stakeholders and suppliers regarding PO’s, invoices, payment status, discrepancies, reconciliations, and P2P processes.
• Research, analyze, and resolve complex PO, invoice and payment issues, including mismatches, payment delays, pricing discrepancies, missing documentation,...