Job Description
Do you live and breathe sport, sneakers, and great service? We are hiring a Dutch-speaking Customer Service Specialist to join the remote team of a global sportswear and sneaker retailer. Work from Portugal, represent one of the most beloved brands in fashion and sport, and build a rewarding career — all from home!
In this role you will be the go-to resource for Dutch-speaking sneaker enthusiasts and active lifestyle customers — resolving queries about orders, returns, product availability, and loyalty programs with enthusiasm and expertise.
Your responsibilities:
- Handle Dutch-language customer inquiries via phone, email, and chat
- Resolve issues with orders, shipping, returns, and exchanges
- Assist customers with product recommendations and store information
- Support loyalty programme queries and membership management
- Maintain quality standards in every customer interaction