Customer Service Specialist Portugal

Terumo

Portugal, Portugal, Portugal
Full-time
Posted June 16, 2026

Job Description

Job Summary


As a Customer Service Specialist, you are responsible for managing the end-to-end order-to-cash process and delivering an excellent customer experience across your region.

This role requires an experienced professional who acts as a subject matter expert within the team, contributing to process optimization, service excellence, and business results. You will build strong partnerships with customers and internal stakeholders while driving efficiency and continuous improvement in all operational flows.

Job Responsibilities


Order-to-Cash Ownership

  • Manage the full order-to-cash cycle: order entry, delivery follow-up, invoicing, and customer master data

  • Ensure accurate and timely processing of orders and invoices

  • Monitor order progress and proactively resolve issues (e.g. delays, discrepancies, stock availability)

  • Work with SAP and EDI systems for effi...