Job Description
Your responsibilities
- Serve as a brand ambassador, advise customers on hygiene products
- Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
- Providing multichannel written support: e-mail, chat, and social media channels
- Documenting e-commerce complaints logged on e-commerce platforms
- Maintain high level of customer satisfaction
- Remain polite, patient and courteous with customers throughout the experience.
- Ensure the end to end experience for all customers is at high level of customer satisfaction.
Our requirements
- Language level: Polish native + English B2/C1.
- Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.
- Able to listen to understand, revi...