Job Description
Customer Success Advocates (CSAs)
Are responsible for retaining, growing, and minimizing churn across Ciena’s customer base. CSAs are a strategic advocate and participant key component in creating one-to-many solutions to strengthen Ciena’s customers’ experience, outcomes, and education.
Job Description
- Proactively identify customer’s goals and drive desired business outcomes
- Align Ciena’s Services to meet customer needs to help retain, grow account recurring revenue, and reduce account churn
- Conduct customer operational and business and/or operational reviews at an appropriate cadence based on segment, where you will highlight customer success achievements, proactively suggest solutions to customer concerns, and drive identified improvement opportunities
- Establish yourself as the trusted advisor for your book of business
- Shepherd the customer journey through hand-offs, touchpoints, and milestones; such as ...