Job Description
Job Title: Customer Success Engineer - NGFW
Location: Santa Clara, CA(Hybrid- days onsite )
Job Contract: Months on W
Job Description:
We are looking for a Customer Success Engineer to join our dynamic team. Our Engineers are product experts, technical advisors, and customer advocates, using a proactive approach to ensure customers achieve their desired outcomes with our products or services. This role involves implementing custom integrations and workflows, providing deep product-level expertise, offering product support, and managing customer escalations. The role is based in Plano, Texas, and we expect this individual to be on-site - days a week
Key Responsibilities:
Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.
Work closely with our Product and Engineering teams to develop, integrate, and implement ...