Job Description
Requirements
- We are currently seeking a talented and motivated Bilingual Customer Success Manager (English & Spanish) to join our team
- This isn’t a standard playbook-following role. We’re looking for someone who can juggle competing priorities, prioritize the most impactful customer engagements and adopt scalable 1:many strategies to drive adoption and account growth
- 2+ years of rocking it in Customer Success at a B2B SaaS or software company, you know what it takes to keep customers happy and engaged
- A proven knack for making customers stick around, you’ve got the results to show with your retention and growth numbers
- Top‑notch communicator and natural relationship builder, whether it’s Zoom, email, or face‑to‑face, you make people feel heard and supported — in both English and Spanish
- You’ve led live product demos and training sessions that leave users excited and confident (bonus points if you make it look effor...