Job Description
Job Description
Requirements
Identify key customers in the EMEA region to deliver CSM services to, inducing identifying top ARR customers, and prospecting with sales and partner teams to establish relationships with new end users
Execute on established strategies to maximize business and product value while focusing on the customer relationship and delivering successful outcomes across portfolio of assigned accounts
Develop and deliver best practices, KPIs, and strategies for account adoption, retention, expansion, and advocacy
Drive time-to-value and ROI metrics by enabling rapid and successful onboarding, adoption, and business value
Guide the use and improvement of key systems and deliverables, including success plans, customer health scorecards, and business review presentations
Identify customer requirements, uncover roadblocks, and demonstrate strong account managem...