Job Description
💼 Customer Success Manager (CSM) – SaaS / B2B Accounts
Full-Time | Remote | U.S. Business Hours
🚀 About the Role
We’re hiring a Customer Success Manager (CSM) for one of our growing clients.
This role is ideal for someone who enjoys:
- Building strong client relationships
- Driving renewals and account growth
- Solving problems proactively
- Acting as a trusted advisor to customers
You’ll own a portfolio of client accounts and help customers get maximum value from the platform while improving retention, satisfaction, and expansion revenue.
💻 What You’ll Do
Client Onboarding & Adoption
- Lead onboarding sessions and product training
- Help clients successfully implement and adopt the platform
- Track onboarding progress and identify usage gaps early