Job Description
Role Overview
SalesAPE.ai is looking for a commercially sharp Customer Success Manager to own long-term relationships with our growing portfolio of SMB clients. Post-onboarding, you'll be the person clients call, trust, and grow with. You'll understand their business goals, monitor how their AI agents are performing, and take ownership of driving outcomes that keep them renewing and expanding. This role sits within the Professional Services & Customer Success function. You're not just managing accounts; you're protecting and growing revenue, and you'll be expected to approach it that way.
Key Responsibilities & Scope
- Own a portfolio of accounts post-onboarding, acting as the primary point of contact through renewal and beyond
- Build strong relationships with client stakeholders, understanding their goals and driving outcomes from their AI agents
- Proactively manage renewals and spot expansion opportunities, owning comm...