Job Description
**Responsibilities and Duties**:
- Address, document and solve incidents and administrative requirements in a timely matter.
- Manage the execution of actions to cover and exceed the customer needs detected.
- Periodic review meeting of the comprehensive service levels.
- Generate and deliver score card.
- Provide high standard contract summaries and account reconciliations for Bronze Segment.
- Work on Retention and process Partial and Full Churn as needed.
- Promote growth for Bronze Accounts assigned by engaging with the customer and understanding the company’s needs, in order to accomplish Upgrade, Add-On and Renewal opportunities, or re-directing Upsell opportunities.
- Address inquiries generated from Bronze Accounts assigned related to contracts, finance and drive account reconciliations as needed.
- Deeply investigate issues and re-direct situations to appropriate departments when needed.
- 1+ year experience in administrator role.
- Strong writ...
- Address, document and solve incidents and administrative requirements in a timely matter.
- Manage the execution of actions to cover and exceed the customer needs detected.
- Periodic review meeting of the comprehensive service levels.
- Generate and deliver score card.
- Provide high standard contract summaries and account reconciliations for Bronze Segment.
- Work on Retention and process Partial and Full Churn as needed.
- Promote growth for Bronze Accounts assigned by engaging with the customer and understanding the company’s needs, in order to accomplish Upgrade, Add-On and Renewal opportunities, or re-directing Upsell opportunities.
- Address inquiries generated from Bronze Accounts assigned related to contracts, finance and drive account reconciliations as needed.
- Deeply investigate issues and re-direct situations to appropriate departments when needed.
- 1+ year experience in administrator role.
- Strong writ...