Job Description
Global Relay is a career-building company that provides cloud archiving, surveillance, eDiscovery, and analytics solutions to highly regulated firms.
Your role
As a Customer Success Representative, you will build strong relationships with SMB customers, manage accounts, drive upsell opportunities, and provide proactive guidance.
Your responsibilities
- Acts as a trusted advisor, building strong relationships and providing strategic guidance
- Drives value and growth by identifying opportunities for customers to get more out of the product
- Analyzes data and reports on key performance indicators such as NPS, CLV, usage, and retention
- Provides ongoing support, troubleshooting issues and resolving problems in a timely manner
- Creates training materials and develops customer success playbooks
- Coordinates with Global Relay departments such as Sales, Legal, Accounting, Provisioning, and Customer Suppo...