Job Description
We’re looking for a Customer Success Manager who thrives on building relationships, driving product adoption, and helping customers get real value from a SaaS platform.
This is a hands‑on role where you’ll guide customers from onboarding to long‑term success—ensuring they fully leverage the platform to improve their accounts receivable workflows .
If you enjoy combining customer support, onboarding, and proactive engagement , this role is for you.
What You’ll Do
- Lead onboarding and activation of new customers
- Drive ongoing engagement and product usage
- Proactively reach out to inactive or underutilized accounts
- Provide support via chat, email, and calls
- Educate customers on best practices and platform features
- Help optimize payment processes and collections workflows
- Build strong relationships and identify opportunities for testimonials and case studies ...