Customer Success Specialist - Insurance and Wealth

Black Star Wealth

halifax, halifax county, Canada
Full-time
Posted June 16, 2026

Job Description

Company Overview

Black Star Wealth is a trusted financial advisory firm that empowers individuals and businesses to build lasting financial confidence through personalized wealth management strategies. The firm values relationships, innovation, and impact.

Responsibilities

  • Respond to client emails and phone calls with professionalism and care.
  • Schedule meetings and coordinate follow‑ups with clients and advisors.
  • Prepare and submit insurance applications, track progress, and follow up as needed.
  • Draft and deliver Reason Why letters and policy delivery packages.
  • Maintain accurate and up‑to‑date client records and documentation.
  • Onboard new clients and guide them through the planning process.
  • Prepare investment and insurance paperwork for client signatures and carrier submission.
  • Process new investment accounts, trades, transfers, and transaction requests (segregated funds only).
  • A...