Job Description
Company Description
Restore customer confidence through direct handling of customer feedback in a thorough and professional manner, including but not limited to high profile and Executive Office cases, special and legal cases Handle both verbal and written customer feedback in a professional and timely manner Liaise with other departments to handle customer feedback, which require further investigation Support the Customer Support teams around the world or other departments as required in the handling and resolution of cases Accurately record customer feedback in the Customer Feedback and Compensation System Handle escalations in a professional and timely...
Customer Support Executives play a key role in building relationships with our customers. The position requires addressing feedback in a positive and professional manner, win back our best customers and restore their confidence in our products and services.
Key Responsibilities