Job Description
Client Overview
The client is a Y-combinator backed AI platform revolutionizing the HVAC, Plumbing, and Electrical industries. Their innovative platform empowers technicians and representatives, enabling them to serve customers more efficiently and boost business revenue. With novel AI features deeply integrated with platforms like ServiceTitan, the client is at the forefront of transforming service delivery in these sectors.
Job Overview
As a Customer Agent, you will be at the forefront of delivering exceptional customer service. Your role will be to manage inbound calls, provide accurate and timely support, and resolve customer inquiries, ensuring a seamless customer experience. You will play a key part in maintaining high customer satisfaction and contributing to the overall success of the business.
Responsibilities
- Manage inbound customer calls and provide prompt, accurate assistance.
- Use provided scripts to guide custome...