Job Description
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an German speaking Customer Support Representative for their office in Lisbon.
Position: Customer Support Representative
Location: Lisbon, Portugal
Work model: on-site
Employment type: Full-time (6 month contract)
DUTIES AND RESPONSIBILITIES:
Manage both incoming and outgoing customer calls
Investigate and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
Reviewe reported cases within established turnaround times and quality standards
Escalate complex or unresolved issues according to company protocols.