Customer Support Specialist at Seneca
SENECA COLLEGE OF APPLIED ARTS&TECHNOLOGY
Job Description
Elevate student experiences as a Customer Support Specialist at Seneca, delivering exceptional service through various channels. Address inquiries and provide insights on programs and services effectively.
In the role of Customer Support Specialist, you will manage inquiries from students, faculty, and the public. Your expertise in interpersonal communication, conflict resolution, and problem-solving is essential for ensuring a positive service culture. You'll work closely with the customer support team to create impactful presentations while following Seneca's established policies.
Key Responsibilities:
• Resolve inquiries through various communication channels
• Utilize Seneca’s systems for customer service
• Address registration and service-related questions
• Collaborate on presentation development
• Maintain compliance with privacy guidelines
Requirements:
• Two-year diploma in relevant fields
• Three years customer service experience preferred
• E...
In the role of Customer Support Specialist, you will manage inquiries from students, faculty, and the public. Your expertise in interpersonal communication, conflict resolution, and problem-solving is essential for ensuring a positive service culture. You'll work closely with the customer support team to create impactful presentations while following Seneca's established policies.
Key Responsibilities:
• Resolve inquiries through various communication channels
• Utilize Seneca’s systems for customer service
• Address registration and service-related questions
• Collaborate on presentation development
• Maintain compliance with privacy guidelines
Requirements:
• Two-year diploma in relevant fields
• Three years customer service experience preferred
• E...