Job Description
CX Service Design Coordinator
As a CX Service Design Coordinator, you will act as a bridge between operations and data, translating complex service processes into structured insights and scalable solutions.
This role requires strong analytical reasoning, systems thinking, and the ability to connect operational reality with quantitative insights.
Responsibilities
- Support cross‑functional improvement projects focused on optimizing customer service operations.
- Identify inefficiencies in current Customer Experience processes and implement solutions using Continuous Improvement methodologies and frameworks.
- Analyze, validate, and coordinate the implementation of Customer Experience (CX) improvement requests related to the CX process and platforms.
- Analyze datasets to detect trends, root causes, and improvement opportunities.
- Collaborate with regional and global stakeholders across different teams and cou...