Job Description
Drive client satisfaction as a Product Support Analyst at D2L, where your technical expertise makes an impact. Address complex issues for users of Brightspace's eLearning products across various sectors.
This role requires you to utilize your analytical and problem-solving skills to deliver timely technical support. You will work in a fast-paced environment, engaging with clients and administrators to resolve issues efficiently. Your contributions will help improve D2L’s suite of applications while ensuring top-notch client experiences.
Key Responsibilities:
• Handle client inquiries via various channels
• Troubleshoot and resolve site-specific issues
• Log and track call details in the system
• Provide updates to clients on status
• Create support documents and FAQs
Requirements:
• Exceptional verbal and written communication skills
• Strong analytical skills and decision-making ability
• Experience with SQL and programming languages
• Familiarity w...
This role requires you to utilize your analytical and problem-solving skills to deliver timely technical support. You will work in a fast-paced environment, engaging with clients and administrators to resolve issues efficiently. Your contributions will help improve D2L’s suite of applications while ensuring top-notch client experiences.
Key Responsibilities:
• Handle client inquiries via various channels
• Troubleshoot and resolve site-specific issues
• Log and track call details in the system
• Provide updates to clients on status
• Create support documents and FAQs
Requirements:
• Exceptional verbal and written communication skills
• Strong analytical skills and decision-making ability
• Experience with SQL and programming languages
• Familiarity w...