Job Description
Role Summary
The Customer Service Delivery Lead is responsible for overseeing the day-to-day performance of one or more outsourced customer service sites, depending on the market and location. This role plays a critical part in ensuring that Dyson customers receive consistently excellent service with minimal effort, regardless of geography.
Working closely with the respective vendor teams on-site, the Delivery Lead ensures that operational execution is aligned with Dyson’s customer experience standards, and that performance is continuously monitored, optimised, and improved.
This role is fully on-site (5 days per week) in our Istanbul HQ office in Atasehir.
About the role:
Operational Oversight
Manage daily performance across assigned BPO site(s), ensuring delivery against KPIs and SLAs.
Monitor real-time metrics and trends to proactively address issues and optimise service levels.
Ensure operational con...