Job Description
Responsibilities
- Service Desk: Provide high‑level customer support, troubleshoot complex issues, manage tickets, enforce SLAs, collaborate with teams, monitor system performance, report status, act as liaison, and participate in projects as a technical knowledge resource.
- Desktop Support: Troubleshoot desktop and software issues, install and support hardware/software, manage vendor logistics, assist senior staff with systems, recommend solutions, and host orientation sessions for new hires across LATAM.
Qualifications
- 4+ years of technical support experience.
- Strong analytical, troubleshooting, and problem‑solving skills.
- Detail‑oriented self‑starter capable of independent work.
- Excellent written and verbal communication; fluency in English and Portuguese; Spanish proficiency a plus.
- Knowledge of Mac and PC hardware setup and support.
- Ability to troubleshoot all aspects of PC hardware ...