Desktop Support Technician at KSCS
Kahnawake Shakotiia’takehnhas Community Services
Job Description
Enhance your IT career with the Desktop Support Technician role at KSCS. This full-time position focuses on troubleshooting and providing technical support for desktops, laptops, and networks.
Under the guidance of the Team Leader in Support Services, the Desktop Support Technician utilizes established practices to manage support tasks. This position requires a flexible schedule and the ability to develop user-friendly IT solutions. You will engage with various technologies to resolve software and hardware issues, enhance user satisfaction, and document processes effectively.
Key Responsibilities:
• Design, install, and maintain PC systems
• Diagnose and troubleshoot service tickets and calls
• Provide end-user support for Microsoft applications
• Document and implement operating procedures
• Collaborate with Technical Support Team on projects
Requirements:
• Strong knowledge of Microsoft Office and operating systems
• Experience with Active Directory and ...
Under the guidance of the Team Leader in Support Services, the Desktop Support Technician utilizes established practices to manage support tasks. This position requires a flexible schedule and the ability to develop user-friendly IT solutions. You will engage with various technologies to resolve software and hardware issues, enhance user satisfaction, and document processes effectively.
Key Responsibilities:
• Design, install, and maintain PC systems
• Diagnose and troubleshoot service tickets and calls
• Provide end-user support for Microsoft applications
• Document and implement operating procedures
• Collaborate with Technical Support Team on projects
Requirements:
• Strong knowledge of Microsoft Office and operating systems
• Experience with Active Directory and ...