Job Description
Are you a tech-savvy Russian speaker who loves solving complex problems and helping developers succeed? We are urgently hiring a Developer Support Specialist to join the Oeiras-based team of a global technology leader. If you thrive at the intersection of technology and customer care, this role is made for you.
In this position, you will be supporting developers and technical users by diagnosing and resolving product-related issues, providing guidance on implementation, and ensuring they can make the most of cutting-edge platforms and tools.
Your responsibilities:
- Handle technical inquiries from developer communities via email, chat, or phone
- Diagnose and resolve integration and implementation challenges
- Guide customers through product features, APIs, and documentation
- Collaborate with engineering teams to flag and track product issues
- Maintain detailed records of issues and res...