Dialogflow Developer for IVR Systems

CGI

toronto, on, Canada
Full-time
Posted May 28, 2026

Job Description

Join us in Toronto as a Google Dialogflow Developer focused on optimizing IVR systems in a hybrid work model. Design advanced conversational solutions that greatly enhance caller interaction.

We're on the lookout for a seasoned Google Dialogflow Developer to strengthen our IVR systems development. With a minimum three days per week in our downtown Toronto office, you will design and implement IVR solutions while configuring DTMF input handling for seamless user experiences. Your troubleshooting skills and understanding of call flow logic will help maintain high standards in our interactive communication solutions.

Key Responsibilities:
• Design and implement IVR solutions using Dialogflow CX
• Enhance call flows to improve user engagement
• Manage DTMF input handling and related systems
• Debug and resolve IVR-related issues effectively
• Collaborate with engineering and product teams

Requirements:
• 5+ years of...