Job Description
The Director of Client Delivery will act as the voice of the customer, ensuring all delivery functions—Operations, Technology, Product, and Accounting—are aligned with achieving our customers' success. This role utilizes proven management skills to mentor staff, foster teamwork, and facilitate strategic initiatives on our clients' behalf.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lead, grow and manage a team of Account Managers/Directors to ensure the correct process, client focus, and communication is conveyed to create exemplary performance for the client.
- Coordinate with Operations, Technology, Product and Accounting departments to raise, consolidate and prioritise requests until solutions are implemented or topics are addressed.
- Relationship management: develop and maintain strong relationships with clients at all levels.
- Ab...