Job Description
**Responsibilities:**
**Service Strategy and Ownership:**
+ Own the enterprise desktop support andendusercomputingoperatingmodel, ensuring reliable, secure, and scalable services.
+ Establish and evolve service standards, SLAs, KPIs, and governance frameworks aligned to Raymond James’clientfirstculture.
+ Translatebusiness and employeeexperienceneedsinto practical, measurable support solutions.
**Leadership and Team Development:**
+ Lead, coach, and develop Desktop Support Managers, setting clear expectations for accountability, performance, andpeopleleadership.
+ Build strong leadership capability across the organization through mentoring, feedback, and succession planning.
+ Foster a culture of ownership, continuous improvement, and service excellence.
+ Provide guidancefor large, distributedsecondleveldesktop support teams.
**Operational Excellence:**
+ Drive service performance across...
**Service Strategy and Ownership:**
+ Own the enterprise desktop support andendusercomputingoperatingmodel, ensuring reliable, secure, and scalable services.
+ Establish and evolve service standards, SLAs, KPIs, and governance frameworks aligned to Raymond James’clientfirstculture.
+ Translatebusiness and employeeexperienceneedsinto practical, measurable support solutions.
**Leadership and Team Development:**
+ Lead, coach, and develop Desktop Support Managers, setting clear expectations for accountability, performance, andpeopleleadership.
+ Build strong leadership capability across the organization through mentoring, feedback, and succession planning.
+ Foster a culture of ownership, continuous improvement, and service excellence.
+ Provide guidancefor large, distributedsecondleveldesktop support teams.
**Operational Excellence:**
+ Drive service performance across...