Job Description
Leadership & Strategy Development (15%)
- Lead a team of CX/EX analysts, fostering a culture of continuous learning and professional development.
- Develop and implement a comprehensive strategy for the CX/EX reporting and analytics function, aligning it with the organization's broader goals.
- Establish best practices for data analysis, reporting, and automation to enhance the efficiency and effectiveness of the team.
- Drive the creation of a scalable analytics and reporting framework that meets the needs of various stakeholders across the organization.
- Oversee the development of reports and dashboards that provide clear, actionable insights for senior leadership and other key stakeholders.
- Guide the team in leveraging multiple data sources, across multiple lines of business, to create comprehensive reports and analysis, ensuring accuracy and relevance.
- Leverage statistical techn...