Director, Insurance Underwriting Operations and Communication

What You’ll Do:

• Understand the strategic direction and annual priorities for Underwriting Operations, Broker Experience/Distribution, and the Communications/Marketing/Culture portfolio, ensuring alignment to corporate objectives and underwriting strategy.
• Lead and develop direct reports fostering a high-performance, collaborative, and customer-focused culture.
• Serve as the business sponsor for underwriting operational and digital initiatives, aligning cross‑functional stakeholders, clarifying scope and impacts, and ensuring end‑to‑end readiness.
• Identify, prioritize, and implement process improvements across underwriting operations and broker distribution to improve efficiency, accuracy, compliance, and broker/customer experience.
• Establish and oversee operational reporting, analytics, and key performance indicators (KPIs) to monitor service levels, productivity, quality, and initiative outcomes; use insights to drive decisi...