Job Description
Elevate service operations as the AGLC Director of Customer Experience Strategy, optimizing customer interactions in the gaming and cannabis sectors. Drive compliance while enhancing customer satisfaction.
In this full-time, permanent role, the AGLC seeks a Director to spearhead its customer care operations. You will guide strategies that not only ensure regulatory compliance but also enhance service delivery across diverse retail networks. A focus on technology and performance metrics will be crucial as you lead your team towards achieving operational excellence.
Key Responsibilities:
• Oversee all customer care functions, including contact centers
• Implement a customer-focused service model across multiple sectors
• Advocate for customer interests at all organizational levels
• Utilize technology and metrics to enhance service effectiveness
• Manage operational resources to meet performance targets
Requirements:
• Bachelor’s degree in a relevant field
•...
In this full-time, permanent role, the AGLC seeks a Director to spearhead its customer care operations. You will guide strategies that not only ensure regulatory compliance but also enhance service delivery across diverse retail networks. A focus on technology and performance metrics will be crucial as you lead your team towards achieving operational excellence.
Key Responsibilities:
• Oversee all customer care functions, including contact centers
• Implement a customer-focused service model across multiple sectors
• Advocate for customer interests at all organizational levels
• Utilize technology and metrics to enhance service effectiveness
• Manage operational resources to meet performance targets
Requirements:
• Bachelor’s degree in a relevant field
•...