Job Description
Shape IT excellence as the Director of Global Service Delivery at Saputo. Oversee global IT services, FinOps, and governance while ensuring service quality and cost efficiency.
In this senior leadership role, you will be pivotal in driving consistent and cost-effective IT service delivery across Saputo’s global operations. Your responsibilities include managing service performance, establishing global delivery models, and ensuring financial accountability through comprehensive FinOps strategies. The position also encompasses delivering Level 2 support to North American sites to guarantee user satisfaction and operational continuity.
Key Responsibilities:
• Own global IT service delivery performance across all regions
• Define service levels, KPIs, and SLAs for transparency
• Lead service management governance across IT functions
• Act as executive escalation point for major incidents
• Oversee Regional Service Delivery for North America
Requirements:
• Bachel...
In this senior leadership role, you will be pivotal in driving consistent and cost-effective IT service delivery across Saputo’s global operations. Your responsibilities include managing service performance, establishing global delivery models, and ensuring financial accountability through comprehensive FinOps strategies. The position also encompasses delivering Level 2 support to North American sites to guarantee user satisfaction and operational continuity.
Key Responsibilities:
• Own global IT service delivery performance across all regions
• Define service levels, KPIs, and SLAs for transparency
• Lead service management governance across IT functions
• Act as executive escalation point for major incidents
• Oversee Regional Service Delivery for North America
Requirements:
• Bachel...