Director of Retail Experience at Indigo

Indigo Books & Music Inc.

toronto, on, Canada
Full-time
Posted June 15, 2026

Job Description

Elevate retail communication strategies with Indigo as the Director of Retail Experience & Communications. This full-time role ensures effective store operations and exceptional customer interactions.

As a visionary leader, you will shape the execution of retail initiatives at Indigo. Your strategic partnership will bridge the Home Office and store teams, enabling clarity and actionability. Key competencies include understanding customer behavior, enhancing communications, and integrating innovative practices to drive successful outcomes.

Key Responsibilities: • Define retail communications strategy for execution excellence • Serve as a strategic thought partner across the organization • Lead key initiatives impacting the store experience • Own the retail communications ecosystem across channels • Ensure communications are audience-specific and outcome-driven

Requirements: • 10+ years in retail communications or operations • Proven leadership in high-performa...