Job Description
**Job Description**
**SUMMARY**
The Dispute Research Supervisor will report directly to the International Cash Applications Supervisor and will be responsible for overseeing ECA issues and unreconciled Transactions/Disputes to ensure timely resolution with the highest standards of Customer Service.
**RESPONSIBILITIES**
+ Work incoming ECA issues and high visibility disputes.
+ Supervise, lead, monitor, train, and develop staff
+ Develop, analyze, and communicate key performance indicators for team.
+ Evaluate, approve and report performance activity bi-weekly and periodically.
+ Identify and participate in opportunities to streamline processes; including developing, documenting, and communicating policies and procedures
**REQUIREMENTS**
+ Level of formal education: A Bachelor's degree (BA, BS) or equivalent.
+ Area of study: Accounting, Business, or equivalent related experience in account management for a large organ...
**SUMMARY**
The Dispute Research Supervisor will report directly to the International Cash Applications Supervisor and will be responsible for overseeing ECA issues and unreconciled Transactions/Disputes to ensure timely resolution with the highest standards of Customer Service.
**RESPONSIBILITIES**
+ Work incoming ECA issues and high visibility disputes.
+ Supervise, lead, monitor, train, and develop staff
+ Develop, analyze, and communicate key performance indicators for team.
+ Evaluate, approve and report performance activity bi-weekly and periodically.
+ Identify and participate in opportunities to streamline processes; including developing, documenting, and communicating policies and procedures
**REQUIREMENTS**
+ Level of formal education: A Bachelor's degree (BA, BS) or equivalent.
+ Area of study: Accounting, Business, or equivalent related experience in account management for a large organ...