Job Description
Description:
We are looking for Dutch speakers to provide high-quality customer service for a webshop! If you are excited to assist and support people, don't miss this chance to be part of a multicultural team.
About the Company
This e-commerce from the Netherlands offers general merchandising products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY. The store serves over 11 million active customers in the Netherlands and Belgium and offers over 23 million items.
✅ Your responsibilities
- Identify and resolve customers' needs.
- Solve customer queries and concerns regarding the company’s products as well as deliveries, returns, and refunds.
- Use a multichannel approach to speak with customers (voice, email, social media).
- Handle calls from customers who have ordered or bought produ...