Job Description
About the Role
We are looking for a Dutch-speaking Customer Service Representative to join our global team in Porto. In this role, you will support customers with inquiries, provide accurate information, and ensure a high-quality service experience.
This position offers the opportunity to work in an international and regulated industry environment.
Key Responsibilities
- Handle customer inquiries via phone, email, or chat
- Provide information and support regarding medical devices
- Ensure accurate documentation of all interactions
- Follow company procedures and compliance guidelines
- Deliver high-quality customer service
- Collaborate with internal teams to resolve customer requests
Requirements
- Dutch and English (minimum C1 level English required)
- Previous experience in customer service is an advantage