Job Description
Location: Remote (Portugal Mainland)
Languages required: Dutch (C1+) and English (B2+)
Contract type: Fixed-term (6 months)
Note: Candidates must already be based in Portugal
Role Overview
As a Customer Service Representative, you will be responsible for providing high-quality support to users of a digital wallet platform. You will handle customer inquiries, assist with account-related issues, and ensure a smooth and positive customer experience.
Key Responsibilities
- Provide customer support via digital channels
- Assist users with account and transaction-related queries
- Troubleshoot basic technical issues
- Maintain a high level of customer satisfaction
- Ensure compliance with internal procedures and quality standards
Working Schedule
- Monday to Friday: 08:0...