Job Description
Position: Customer Service Representative
Location: Lisbon, Portugal
Work model: On site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
- Handle customer interactions across various communication channels, including phone, email, live chat, and social media
- Provide clear and accurate information in response to customer inquiries, following established company policies and procedures
- Assist with general questions, product or service information, and basic technical support
- Respond to incoming customer requests and accurately document relevant case details in the appropriate systems
- Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary
- Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure
- Manage a ...